Returns Information

We stand by our products and the value they bring having tried and tested them first before recommending them to dog owners and adding them to our online shop. We recognise however that sometimes a product doesn’t match your wants and needs which is why we offer a 14 day no questions asked refund policy providing items are returned in the way which they were sent to you unless of course, they are faulty.

Our aim is for you always to feel valued and understood which is why if at any time you are unhappy with the way in which your return or refunds process has been handled please email with details of your complaint but only after you have been you been through the formal refund process first, please.

In the unlikely event that you wish you to return an item, you will need to send it to the following address along with the printed form below. We recommend printing this information as miss spelling or illegible handwriting could result in delays in the returns or refund process beginning.

Frank and Jellys Returns JEM House Little Mead Industrial Estate, Alfold Road, Cranleigh GU6 8ND

Frank and Jellys Logo

Frank and Jelly’s Returns Form

Name _____________________________________________________

Order Number ____________________________________________

Email Address _____________________________________________

Telephone Number ________________________________________

Product Name _____________________________________________

Reason for Return ________________________________________________________________________________________________________

Refund or Replacement? __________________________________

Do you have any other information to add? _________________________________________________________________________________