Frank and Jellys

Helping Hands Support

1 hour 1-2-1 dedicated support from the Frank and Jellys team to help you find exactly what you want and need.

We put this service together at the request of customers who often have multiple challenges they are facing or multiple dogs and would like a VIP service to locate a product best suited to them and their needs.

Upon purchasing the you will automatically receive £10 of store credit via your loyalty points which will be immediately added to your account.

Your 1-2-1 session can be held via telephone, zoom or online messenger depending upon your preference and you will receive a link to book into our calendar within your receipt which will be immediately sent to you on email.


Purchase this product now and earn 1,015 Points!
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Julie H.
United Kingdom United Kingdom
I recommend this product

Definately Helping Hands

I had a Helping Hands Zoom call with Kim this morning and it was really good, I was able to discuss all three of my dogs but mostly Bella's diet which she gave me loads of information which I have made notes and she will send via email later today which I will print and keep. I would highly recommend Helping Hands for putting my mind at rest and discussing all the proteins, foods and supplements available for dogs, which are a minefield! Also I can keep in touch via messenger which is good and can touch base to let them know how Bella is going, I am going to keep a food diary for her too.

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Additional information



All orders placed before 12:00 Monday – Friday (exc Bank Holidays) will aim to be dispatched the same day.

During busy periods such as sale periods the dispatch time may be slightly delayed.

For UK Mainland Orders 0-2kg we use Royal Mail as our delivery partner.

Delivery Options Available

Standard 2-4 Working Days (Non-Tracked): £3.99

Royal Mail Tracked Service (exp 2-3 days after dispatch): £5.99

RM24 – Royal Mail 24 Hour Tracked: £8.99

Orders over £75 will receive RM 48 hour free-shipping.

All international orders are priced on weight and will be quoted at the checkout.

Royal Mail delivery time scales are guidelines and reasonable endeavors. During peak periods these may experience delays however Royal Mail will not refund shipping costs due to delayed deliveries.

Please note that Nikki’s Nesties products are handmade to order and can take up to 14 days to arrive from point of order and will be sent separately from all other items as part of the same order.

Orders which including items labeled on its description as “temporarily out of stock” or on backorder will be dispatched once all items are back in stock.

Any questions on out of stock items please email customerservices@frankandjellys.com

Please note: Strict EU guidelines, governed in the UK by the Veterinary Medicines Directorate, restrict the use of words and information that may portray a product as a registered medicine. In order to comply with these regulations, a number of our customer reviews have had certain words removed.