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Frank and Jellys

Order Delivery - Resend

If your item was not collected from the Royal Mail sorting office and was returned to us you need to select this option to have your goods resent

Please note if you wish you to have your shipping address changed you can do so by adding this at the check out under shipping address.

However, if you change the shipping address from the previous order you must inform us in writing to us at customerservices@frankandjellys.com after completing this purchase otherwise we will be unable to match it to your original order which could cause further delays and disruption.

£5.99

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All orders placed before 12:00 Monday – Friday (exc Bank Holidays) will aim to be dispatched the same day.

During busy periods such as sale periods the dispatch time may be slightly delayed.

For UK Mainland Orders 0-2kg we use Royal Mail as our delivery partner.

Delivery Options Available

Standard 2-4 Working Days (Non-Tracked): £5.60

Royal Mail Tracked Service (exp 2-3 days after dispatch): £6.60

RM24 – Royal Mail 24 Hour Tracked: £10.50

Orders over £75 will receive RM 48 hour free-shipping.

All international orders are priced on weight and will be quoted at the checkout. For more information about taxes, duty and other applicable customs information, please read our terms and conditions prior to purchase.

Royal Mail delivery time scales are guidelines and reasonable endeavours. During peak periods these may experience delays however Royal Mail will not refund shipping costs due to delayed deliveries.

Please note that Nikki’s Nesties products are handmade to order and can take up to 14 days to arrive from point of order and will be sent separately from all other items as part of the same order.

Orders which include items labelled on their description as “temporarily out of stock” or on backorder will be dispatched once all items are back in stock.

Any questions on out of stock items please email customerservices@frankandjellys.com

Please note: Strict EU guidelines, governed in the UK by the Veterinary Medicines Directorate, restrict the use of words and information that may portray a product as a registered medicine. In order to comply with these regulations, a number of our customer reviews have had certain words removed.